What are the important elements of customer service? By Horst Schulze

Horst Schulze, Founder of The Ritz-Carlton – Excellence Wins! | Leadership Collab 2019

The SERVICE in Customer Service | Simon Sinek

Creating WOW Moments at the Ritz-Carlton: The job of Guest Services

Sarder TV Interview: Full Episode - Jannis Kallinikos

Philip Kotler: Marketing

A Great Customer Service Anecdote from Scott Stratten, The Ritz Carlton Story.

Full Episode - Brian A. Wong

How do you deal with unhappy customers? By Horst Schulze

3 Rahasia Lancar Ngomong Bahasa Inggris Pake AI

What Steve Jobs Learned From The Ritz-Carlton | Forbes

The Lean Startup | Eric Ries | Talks at Google

Ritz-Carlton founder: 'Caring for the customer doesn't cost anything'

Why Excellence ALWAYS Wins | Horst Schulze (Co-founder of The Ritz-Carlton Hotel Company)

How To Speak Fluently In English About Almost Anything

Profiles In BEST: Horst Schulze (Founder, Ritz Carlton)

Full Episode - Guy Kawasaki

Designing a Customer-Centric Business Model

Excellence Wins! - Horst Schulze | Summary | ZOZAVI

Jensen Huang, Founder and CEO of NVIDIA

S3E09 Grit & Growth | How to “Think Faster and Talk Smarter”: a Masterclass with Matt Abrahams