A Great Customer Service Anecdote from Scott Stratten, The Ritz Carlton Story.

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Horst Schulze: Co-Founder of The Ritz-Carlton Unlocks The Secrets to Legendary Customer Service

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Ep. 87: Horst Schulze on How To Deal With A Customer Complaint | The Trusted Leader Show

The Secret Ingredients of Great Hospitality | Will Guidara | TED

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Popsicle Moments: Finding A New Flavor of Customer Service | Darren Ross | TEDxSantaBarbara

Disney Training Secrets: What I Learned From The Mouse!

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Why Excellence ALWAYS Wins | Horst Schulze (Co-founder of The Ritz-Carlton Hotel Company)

What Steve Jobs Learned From The Ritz-Carlton | Forbes